Frequently asked questions

  • What is MyFreeDoctor?

    MyFreeDoctor provides free medical consultation services to patients by connecting them directly to licensed doctors through video or phone call. We rely on donations to support our mission of making quality healthcare accessible to everyone.

  • Why have I been asked to fill in the questionnaire when I log in?

    The questionnaire is an important step in your care journey with us. Our doctors want to gather information about your medical history, potential risks, and overall health to make a proper assessment and provide you with the best possible care. Your responses will help our doctors better understand your needs and develop a personalized treatment plan. So, please fill out the questionnaire to the best of your ability.

  • How long before I get a response?

    Despite the high demand for our services, we strive to respond to all inquiries ASAP. If you have not received a response after 24 hours, please message us again through the MyFreeDoctor website. We are here to help you stay healthy and happy.

  • How do I get my prescriptions?

    Once you have completed the consultation, our team will send you a link through SMS or Whatsapp with details on your prescription. For any further information you can also get back to our team.

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