This website and the tele consultation services provided on this website are hosted by MY Free Doctor. Any individual availing MY FREE DOCTOR tele consultancy services will be referred to as Patient or You.
The Patient’s use of this website and the tele consultancy services is subject to the Patient’s acceptance of these Terms and Conditions for Tele Consultation. By clicking “accept”, you agree that you have read and understood all the terms and conditions, and agree to be bound by them unconditionally.
The following are the terms of use of the tele consultation services of Mann Medicenter PVT limited:
1. Services Provided:
a. For the convenience of Patients during times of limited physical mobility, MY FREE DOCTOR is providing tele consultation services to the Patients, which means that Patients can consult the doctors of MY FREE DOCTOR through our website, using audio-visual media. This is a support service for the benefit of the Patients due to the situation arising out of the current situation of Covid-19.
b. The tele consultation allows only for a dialogue between you and the doctor about your clinical symptoms and your available reports, so that a best possible advice can be given within the limitations of the service since there is no possibility of a physical examination.
c. The timings for the tele consultation are from 9 am to 6 pm.
d. A session of the tele consultation will be for a period of 15 minutes. These terms and conditions are applicable for one tele consultation only. There will be free follow up or free tele consultation and any additional session has to be booked by the patient and no payment but we would ask for donation for operation of this services and for other needy people who require healthcare service.
e. Each Patient will be required to log-in to our website to avail the tele consultation services. Log-in is only permitted through verified documents such as AADHAR Card or Driving License of the Patient. For audio and Video call via our telephone service, we ask you to provide the same as well.
f. This service has the provision for you to choose a specialty. The specialist on duty shall attend to your tele consultation. The tentative consultation time will be shared in advance but this could change if the specialist is attending to an emergency or is unavailable for unavoidable reasons. The Schedule for the tele consultation will be on a first-come basis.
g. The is no fees for the tele consultation. If Patient wish to Donate for this service, they can donate the fees through our website, and other mode of payment post to the tele consultation, we will provide our donation link via email, WhatsApp and text message for donation. Tele consultation will be available to the Patient free of cost.
h. For the convenience of Patients during times of limited physical mobility, MY FREE DOCTOR is providing tele consultation services to the Patients, which means that Patients can consult the doctors of MY FREE DOCTOR through our website, using audio – visual media. This is a support service for the benefit of the Patients due to the situation arising out of the current situation of Covid-19.
i. The Patient expressly understands that tele consultation is only for routine or nonthreatening medical advice, and NOT FOR EMERGENCY SITUATIONS.
j. After the tele consultation, the respective doctor may prescribe certain medicines for the Patient. It is the Patient’s responsibility to procure the medicine and take it in the prescribed manner. MY FREE DOCTOR will not be responsible for the same.
k. MY FREE DOCTOR has the right to stop the tele consultation services at any point of time.
l. Any prescription/medical consultation/medical advice given by our doctors during tele consultation will be based on the limited information available with the doctors, which is supplied by the Patient during the tele consultation session. MY FREE DOCTOR or its doctors will not in any manner be responsible or liable for consequences arising from any act or omission of the Patient pursuant to the tele consultation.
m. Prescriptions for scheduled medications, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse will not be prescribed through e-tele consultation.
n. The service shall take all efforts to ensure the confidentiality and privacy to all the stored clinical and personal information that you have provided while using this service as per the statutes and limitations of the current scenario.
2. Patient’s Undertaking:
The Patient undertakes that:
a. The Patient is at least 18 years old.
b. The Patient understands all the terms and conditions set out herein.
c. The Patient has submitted authentic verification documents.
d. The Patient will give the doctors correct and authentic information during the tele consultation, including personal data, medical history, medical reports, previous consultations/prescriptions, and any other information which may be asked for by the doctor. The Patient will not give any inaccurate information/mis-information/ false information.
e. The Patient consents to audio and video recording of the tele consultation sessions, along with making a record of all the data, information, and documents submitted by the Patient (including lab and radiology report). Such recording will be kept confidential by
MY FREE will only be used internally by MY FREE DOCTOR to enable them to provide better services. It will not be shared with any third party unless required by law.
f. The tele consultation is only for the personal use of the Patient.
g. For any prescription issued during tele consultation, the Patient agrees to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if he/she has any questions regarding the prescription.
3. Limitation of Liability:
a. Any medical advice, diagnosis, prescription, etc. given by a doctor of MY FREE DOCTOR during tele consultation will be based on the limited information available to the doctor, and subject to the authenticity of the information and to availability of optimum-
level technological support on both sides. Therefore, neither MY FREE DOCTOR nor any of its doctors or representatives will be liable for misdiagnosis / faulty judgment / interpretation error / perception error/adverse events/ inefficacy of prescribed treatment
or advice/validity of the advice or prescription provided by the consulting doctor in your jurisdiction of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances.
b. Mann Medicenter PVT LTD (My Free Doctor), its affiliates, doctors, representatives or employees shall not be liable for any deficiency in the tele consultation services caused due to the occurrence of sub optimal technical conditions (such as, poor network connectivity, power shutdown, service downtime, scheduled maintenance work by the internet service providers, technical failure, software malfunction, etc.)
c. Although MY FREE DOCTOR will make its best efforts to ensure the use of data protection and software security protocols, if the same fail due to any reason, Mann Medicenter PVT LTD, its affiliates, doctors, representatives or employees shall not be liable for such failure, and any breach of privacy, data protection, or other breach
resulting from such failure.
d. In any event, the liability of Mann Medicenter PRIVATE LIMITED, its affiliates, doctors, representatives or employees will be limited to the donation paid by the Patient. MY FREE DOCTOR will not be responsible for any loss or damage, whether direct or indirect,
caused due to the Patient’s breach of any of the terms and conditions set out herein, or for any indirect loss or damage caused due to either’s party’s breach of any of the terms and conditions set out herein.
e. Notwithstanding anything herein to the contrary, MY FREE DOCTOR shall not be liable for any losses arising out of the delay or interruption of its performances of any obligations due to Force Majeure (i.e. any act of God, act of governmental authority, act
of public enemy, war, severe weather conditions, epidemic, natural disaster, or any other cause beyond its control).
4. Indemnity
The Patient agrees and undertakes to indemnify and keep indemnified Mann Medicenter PRIVATE LIMITED, its affiliates, doctors, representatives and employees (“Indemnified Parties”) for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Indemnified Parties may suffer on account of the Patient’s:
a. Failure to provide correct and authentic information including personal data, medical history, medical reports, previous consultations/prescriptions, and any other information which may be asked for by the doctor.
b. Suppression of material facts, or providing incomplete, inaccurate, or false information.
c. Failure to follow doctor’s advice / prescription accurately.
d. Failure to protect the security of the Patient’s log-in account for the MY FREE DOCTOR website.
5. Miscellaneous
a. This agreement constitutes a binding contract between the Patient and Mann Medicenter PRIVATE LIMITED. It will stand automatically terminated after completion of the tele consultation. However, the clauses on Limitation of Liability and Indemnity will continue to operate.
b. MY FREE DOCTOR may at any time, without any prior notification, modify these terms of conditions. The Patient is requested to review the latest version of the terms and conditions before proceeding to avail the tele consultation service.
c. No delay on the part of any patty in exercising any right, power or privilege hereunder shall operate as a waiver thereof.
d. If any term of this agreement is held to be illegal, invalid or unenforceable, the legality, validity and enforceability of the remaining terms shall not be affected or impaired.
e. This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at Hyderabad. Any dispute, failing amicable resolution, shall be referred to and finally resolved by arbitration to be conducted in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English by a sole arbitrator who shall be mutually appointed by the parties. The seat of arbitration shall be Ahmedabad, India. Any award made by the arbitrator shall be binding on the parties.
CONSENT OF THE PATIENT:
I have read the terms and conditions for Tele Consultation and I agree to the terms and conditions.
